Privacy Policy — CallLedger

1. Introduction

This Privacy Policy explains how DMS Computers and Technology ("DMS", "we", "us") collects, uses, shares, and protects personal data via our website https://callledger.com (the "Platform"), and our mobile and web applications, including CallLedger (the "App"). By accessing the Platform or App you agree to the terms of this policy and our Terms of Use.

2. Information We Collect

We collect the following categories of information, depending on how you use our services and the permissions you grant:

• Personal Information: name, contact number, email, address (if provided), and other registration details.
• CallLedger-specific data: with your explicit consent, call logs, call duration, timestamps, and call type (incoming/outgoing). CallLedger does not record or store call content.
• Device and Usage Data: device model, OS, IP address, browser type, analytics, and crash logs.
• Sensitive Data: payment/billing information only when you provide it (explicit consent required).

3. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve our services.
• Respond to inquiries and provide customer support.
• Send updates, security alerts, and promotional messages (where permitted).
• Perform analytics and improve performance.
• Comply with legal obligations and protect against fraud.

4. Sharing of Information

We do not sell or rent your personal data. We may share information with:

• Trusted third-party service providers (hosting, analytics, payment processors) under confidentiality agreements.
• Law enforcement or regulators where required by law.
• Internal teams and affiliates of DMS for legitimate business needs.

5. Data Security Practices

We implement industry-standard technical and organizational measures (encryption, secure servers, access controls) to protect your data. However, no method of transmission or storage is completely secure; by using our services you accept these risks.

6. Data Retention & Deletion

We keep personal data only as long as necessary to fulfill the purposes described or to comply with legal requirements. You may request deletion of your data by contacting our Grievance Officer; deletion requests may be subject to pending transactions or legal obligations.

7. Your Rights

You have the right to:

• Access, correct, or update your personal information.
• Request deletion or restriction of processing.
• Withdraw consent at any time for specific processing activities.
• File a complaint with our Grievance Officer if needed.

8. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

9. Changes to this Policy

We may update this policy occasionally. We will post changes on our Platform and update the effective date. Continued use after changes indicates acceptance of the revised policy.

10. Additional Compliance (GDPR & Local Law)

Where applicable, we adhere to relevant data protection laws (such as GDPR). If you are located in a jurisdiction with specific privacy rights, you may exercise those rights (access, portability, deletion) by contacting us.

11. Grievance Officer & Contact